Privacy Policy

Privacy Policy

EduLift Academic Tutoring ABN: [Insert ABN] Website: www.edulift.com.au Last Updated: June 2026

1. Introduction

EduLift Academic Tutoring (“EduLift”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, enrolling in our programs, or communicating with us, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following personal information:

From Parents/Guardians:

  • Full name, phone number, and email address
  • Residential address
  • Payment and billing information
  • Emergency contact details

From Students:

  • Full name and date of birth
  • Year level and school name
  • Enrolled subjects and academic details
  • Learning needs, strengths, and areas for improvement

From Website Visitors:

  • Information submitted via contact forms, enrolment forms, or diagnostic quizzes
  • Email address (e.g., when downloading free resources or subscribing to updates)
  • Browsing data collected through cookies and analytics tools (see Section 10)

3. How We Collect Information

We collect personal information through:

  • Online enrolment forms and website interactions (including lead capture forms and diagnostic quizzes)
  • Direct communication via phone, SMS, WhatsApp, or email
  • Conversations with parents or guardians on behalf of students
  • Class attendance records and student progress notes
  • Payment processing through third-party platforms (e.g., Stripe)

4. Why We Collect Information

We collect your information to:

  • Process enrolments and manage student registrations
  • Deliver tutoring services and track academic progress
  • Communicate session schedules, updates, and learning feedback
  • Process payments and maintain financial records
  • Provide educational materials, worksheets, and personalised support
  • Send occasional marketing communications about programs, events, or promotions (you can opt out at any time)
  • Improve our website, services, and user experience
  • Comply with legal and regulatory obligations

5. Sensitive Information

We may collect sensitive information such as a student’s academic performance, learning difficulties, behavioural observations, or medical conditions relevant to their participation in sessions. This information is handled with strict care and is only collected with your consent or when required by law. It is used solely for the purpose of providing appropriate tutoring support.

6. Children and Parental Consent

EduLift works primarily with students under the age of 18. All personal information relating to minors is collected only with the knowledge and consent of a parent or legal guardian. Parents/guardians must accept this Privacy Policy on behalf of their child at the time of enrolment.

We do not knowingly collect personal information directly from children without parental consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

7. How We Use Your Information

Your personal information is used only for the purposes outlined in this policy. We will not use your information for any unrelated purpose without your consent, unless required by law.

We may use de-identified or aggregated data (which does not identify any individual) for internal analysis, service improvement, or reporting purposes.

8. Disclosure of Information

We may share your personal information with:

  • EduLift tutors and staff (for the purpose of delivering tutoring services)
  • Trusted third-party service providers, including:
    • Payment processors (e.g., Stripe)
    • Email and communication platforms (e.g., WP Mail SMTP, Mailchimp)
    • Website hosting providers (e.g., Hostinger)
    • Analytics tools (e.g., Google Analytics)
  • Government authorities or legal entities, where required by law

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

All third-party service providers we engage are required to handle your data in accordance with applicable privacy laws.

9. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:

  • Secure website hosting with SSL encryption
  • Secure payment processing through PCI-compliant providers (e.g., Stripe)
  • Restricted access to personal information (only authorised staff and tutors)
  • Regular review of our data handling practices

While no system is 100% secure, we are committed to maintaining strong safeguards. Personal information is stored on secure servers within Australia where possible, or with reputable international providers that comply with appropriate data protection standards.

10. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

  • Enhance your browsing experience
  • Monitor website traffic and usage patterns
  • Improve website functionality and content

Cookies are small text files stored on your device. They do not contain personal information. By using our website, you consent to the use of cookies. You can disable cookies through your browser settings at any time, though this may affect some website functionality.

We do not use cookies to track you across other websites or for targeted advertising.

11. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

  • Enrolment and student records are retained for the duration of the student’s enrolment and for a reasonable period afterwards to support re-enrolment and academic continuity.
  • Financial records are retained in accordance with Australian tax and accounting requirements (generally 5–7 years).
  • Marketing subscriber data is retained until you unsubscribe.

If you wish to have your or your child’s personal information deleted, please contact us in writing. We will comply with your request unless we are legally required to retain the information.

12. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access your personal information held by EduLift
  • Request corrections to any inaccurate, incomplete, or outdated information
  • Opt out of receiving marketing communications at any time
  • Request deletion of your personal information (subject to legal requirements)
  • Withdraw consent for the collection or use of your information (noting this may affect our ability to provide services)

To exercise any of these rights, please contact us using the details in Section 15. We may require verification of your identity before processing your request.

13. Third-Party Links

Our website may contain links to external websites or services. EduLift is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external sites you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website at www.edulift.com.au/privacy-policy. Where changes are significant, we will notify you via email.

15. Complaints and Contact

If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal information, please contact us:

EduLift Academic Tutoring Email: support@edulift.com.au Phone: 0406 845 365 Website: www.edulift.com.au Location: Piara Waters, Perth, Western Australia

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):